FAQ
What people ask us most
Short answers, no small print. If yours isn’t here, write to us.
The product
What is Anfitrio?
A management platform for holiday accommodation: bookings, channels, your website with direct booking, guest registration, housekeeping, maintenance, kitchen, guests, marketing and finance in one dashboard, which we set up with you.
What kind of accommodation is it for?
Rural houses, hotels, holiday apartments and groups with several properties. Each one works differently: our solutions explain how it fits yours.
Do I need to install anything?
No. The dashboard runs in the browser on a computer, tablet or phone; housekeeping and maintenance staff use it from their phones.
Can I run several properties from one account?
Yes. You add all your properties to the account, switch between them from the top bar, and each person on your team only gets into the ones you assign to them.
Channels and payments
Does it connect to Booking.com and Airbnb?
Yes, through Beds24, the channel manager the platform is integrated with, and with iCal calendars for the portals that publish them. There is no direct connection to each portal. See the details under integrations.
Do I need a Beds24 account?
To connect portals through Beds24, yes: the connection uses your own account. If you only work with iCal calendars, you don’t need one.
Does the website take card payments?
No: there is no payment gateway. Your property’s website takes commission-free bookings and payment is by bank transfer or Bizum: the confirmation email includes your payment details and you mark the payment as received.
Regulations and invoicing
Does it send the guest report to the police?
It prepares it: it collects the details required by Royal Decree 933/2021 and generates the file in the SES.Hospedajes format. You submit it yourself from your SES.Hospedajes account, because the system offers no open connection to do it automatically.
Does invoicing include VeriFactu?
No. The platform issues invoices from the booking with sequential numbering by series assigned by the server, but it doesn’t generate VeriFactu records or send them to the Spanish Tax Agency. If you need it, mention it in the demo.
How is access to the dashboard protected?
With two-factor authentication that can be required per role, per-section permissions and an activity log that can’t be deleted. More under security and privacy.
Pricing and set-up
How much does it cost?
It depends on the type of property, its size and the modules you use. There’s a set-up fee and a monthly fee, and you get a fixed figure in the proposal. See pricing.
Who sets it up?
We do, with you: units, rates, channels, emails, users and permissions, your website and the migration of your data. And we train your team.
How long does set-up take?
It depends on the size of the business and the data to be migrated. We give you an estimated date in the proposal.
Your question isn’t here?
Email us at info@anfitrio.es or book a demo and we’ll look at it with your business in mind.
Shall we look at your property?
Tell us how your property works and we’ll show you the platform with examples from your day-to-day. No commitment.
Or email us at info@anfitrio.es